Frequently Asked Questions - When consumers are harmed, will there be systems in place to help them?
We have identified over 650 questions and answers concerning many of the topics featured on this site. The information is categorised and can be reached by navigating via the entries below.
Information can also be retrieved using the Search box. This will search through the entire list of FAQ entries (in the Title and the Body) and will return results based on a match based on the words you input. If you wish, you may enter complete questions, e.g. "What currency would we use in an independent Scotland".
Deprecated: The each() function is deprecated. This message will be suppressed on further calls in /home/customer/www/yeswecan.scot/public_html/libraries/fsj_core/third/smarty/sysplugins/smarty_internal_compilebase.php on line 88
Yes. We propose that in an independent Scotland there will be:
a single consumer body, which would advocate for consumers’ interests, as well as provide information and education for general consumer matters and regulated industries
local community hubs, overseen by the consumer body, where consumers could go to ask for help and receive advice on more than just the consumer issues initially raised – a consumer who is struggling to meet energy bills may, for example, have related, underlying financial or employment issues
a more efficient model of trading standards, so that the same level of service exists and the same rules apply, no matter where a consumer lives or a business operates
a single ombudsman for consumers to turn to when they cannot resolve disputes with traders, so that they can quickly and easily seek redress without going through the courts
Source: Scotland's Future, Scottish Government, November 2013.