Frequently Asked Questions - Will steps be taken to ensure all consumers, including the most vulnerable, will be able to access independent advice and education when they need it?
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Yes. Under this Government’s proposals, Scottish consumers will be able to receive personalised advice by phone, online, or face-to-face, and while we will take advantage digital technology, we will continue to help those consumers who cannot easily use or access such technology.
Source: Scotland's Future, Scottish Government, November 2013.